Frequently Asked Questions (FAQ)

At Aadima, we offer a mix of authentic global brands and locally sourced products from Nepal. For authentic products, you’ll see a 100% Authentic badge, ensuring their genuineness.

Yes, we ensure all products are genuine. Authentic items will display the 100% Authentic badge. Local products are curated with high standards to provide the best quality.

Authentic products come with a 100% Authentic badge to ensure you receive genuine items. Local products are also available for customers looking for Nepali-made items.

• Global: These products are sourced from the international market, offering a wide range of globally recognized brands.
• Express: These products are sourced from Nepal, featuring locally available brands and products tailored to Nepalese fashion needs.

For orders placed within the Kathmandu Valley before 11 AM, we offer same-day delivery to ensure you receive your items promptly. Orders placed after 11 AM will be delivered the next day.

After your order is received, it will be dispatched on the next available flight, and you can pick it up from Pokhara Airport the same day.

For regions without direct airport access, delivery typically takes 2-5 business days.

For areas with an operational airport and available flights, we provide same-day delivery. Customers are required to pick up their orders from the respective airport.

At Aadima, we strive to make our products accessible to customers across Nepal. Currently, we deliver to the following domestic airports:

• Bajura Airport (Bajura District)
• Bhadrapur Airport (Jhapa District)
• Bharatpur Airport (Chitwan District)
• Bhojpur Airport (Bhojpur District)
• Biratnagar Airport (Morang District)
• Birendranagar Airport (Surkhet District)
• Chandannath Airport (Jumla District)
• Dhangadhi Airport (Kailali District)
• Dolpa Airport (Dolpa District)
• Sukilumba Airport (Ilam District)
• Janakpur Airport (Dhanusha District)
• Jaya Prithvi Airport (Bajhang District)
• Simara Airport (Bara District)
• Jomsom Airport (Mustang District)
• Man Maya Airport (Khotang District)
• Thamkharka Airport (Khotang District)
• Tenzing-Hillary Airport (Solukhumbu District)
• Manthali Airport (Ramechhap District)
• Rukum Salle Airport (Western Rukum District)
• Nepalgunj Airport (Banke District)
• Rajbiraj Airport (Saptari District)
• Talcha Airport (Mugu District)
• Gulmi Resunga Airport (Gulmi District)
• Rumjatar Airport (Okhaldhunga District)
• Sanphebagar Airport (Accham District)
• Simikot Airport (Humla District)
• Phaplu Airport (Solukhumbu District)
• Taplejung Airport (Taplejung District)
• Tikapur Airport (Kailali District)
• Dang Airport (Dang District)
• Tumlingtar Airport (Sankhuwasabha District)

Items ordered from our international collection, including pre-orders, require 20–25 days for delivery. Due to the nature of international shipping and associated costs, cancellations or returns will incur a 20% restocking fee along with applicable shipping charges.

We recommend carefully reviewing your order before confirming to avoid unnecessary charges. This policy ensures transparency while allowing us to continue offering a wide range of global products.

We understand that sometimes you may change your mind about a purchase. That’s why we offer a 7-day FREE returns policy for eligible products. You have 7 days from the delivery date to request a return.

To be eligible for a return, the product must be:

• Unused
• In its original packaging
• In the same condition as when it was delivered